HHHunt University College of Apartment Living offers instructor led training for our new team members as well as educational opportunities for those that are interested in additional development. To see what courses are specifically required for you, you can log into www.gracehillvision.com/hhhunt. You may sign up for the courses below by simply clicking on “Sign Up ”. Ongoing education and development is key to HHHunt ‘s Brand Promise of being Employee Centered. If you are interested in a class that is not a requirement, simply reach out to your manager!
This class defines Emotional Intelligence, how it differs from IQ, and the four skills of Emotional Intelligence. During this class, you learn how important EQ is to both professional and personal success and happiness. Tips are also discussed on how you can make improvements in each skill. (EQ Assessment required prior to class).
This class is required for all Apartment Living community managers, assistant community managers, and leasing consultants. The fundamentals of the leasing process are covered - from introduction to follow up with an emphasis placed on in-person tours and telephone sales. Providing our new customers an exceptional experience is discussed in the areas of rapport building, gathering information, touring, closing, and follow-up.
The HHHunt Customer Experience
This core class is required of all Apartment Living team members. HHHunt standards are reviewed to ensure that our customers are consistently given an exceptional customer experience.
Leadership & Management Skills
This is an introductory class that covers Management and Leadership skills and behaviors and discusses the difference between management and leadership skills. Examples are provided on what these behaviors and skills look like and the class ends with tying in what skills and behaviors are directly related to our Brand Promises and Values. Students also identify their strengths and weaknesses and develop a plan on how they will improve in these areas.
Service Team Member Orientation
This class is required of all Apartment Living service team members. Topics covered include property operations, AMOS, our preventative maintenance program, and quality assurance standards.
Yardi Leasing Training CRM-Rent Cafe ( all office team members) is an introduction to leasing and resident service. Yardi Account Administrator Training (all Account admins, ACM, & CM) teaches the fundamentals of managing resident accounting applications. Yardi Service Manager Training (all Service Managers) covers basic Work Order functionality and workflows.
Cme: Successful Conversations Successful Team
Collaborate with me. Connect with me. Challenge me. Coach me. Commit to me. HHHunt’s promise to be Employee Centered now includes the new Cme process. Our goal with Cme is to drive performance through the growth and development of our team members. The goal of this workshop is to understand the process of Cme, roles and responsibilities, and how PDPs can be integrated and add value to the process.
Introduction to Financial Management
Introductory class required of all assistant community managers, service managers, and community managers which covers understanding and analyzing financial statements, understanding accounting systems, income and expense accounts, and understanding ways to maximize income.
HR Foundations workshops are designed to develop your knowledge of key people processes. Starting with the recruiting and onboarding of team members, through the development and compensation and then the legal and compliance topics, these workshops are essential for managers and facilitated by HR subject matter experts. You can take these workshops in any order and individually based on your development needs.
New Team Member Orientation
Our Values, Brand Promises, Mission and Vision are the foundations that make our company successful and unique. Providing a positive and consistent experience by immersing new team members in our culture, discovering our history, and exploring the many benefits and resources that make HHHunt a top employer are just some of the highlights that will be covered in our new team member Orientation class.